Shipping, Delivery, and Easy Returns

Short version: your order leaves our U.S. warehouse within 1 business day, arrives in 3 to 5 more, and can come back for a full refund any time in its first 60 days. The details follow.

Shipping Times and Costs

• Processing: within 1 business day of your order, Monday through Friday.
• Transit: 3 to 5 business days to most U.S. addresses, a little longer for rural routes, Alaska, and Hawaii.
• Cost: free on 3-bottle and 6-bottle packs; flat $9.99 on the 2-bottle pack.
• Coverage: U.S. addresses only for now, including PO boxes.

Tracking Your Box

The moment the carrier scans your parcel, a tracking link goes to the email on your order. If the link shows no movement for more than 5 business days, stop refreshing and email us; a stalled scan is our problem to fix, not yours. We reship or refund, your pick.

Returns, Step by Step

1. Tell us. Email [email protected] or call +1 (423) 641-0287 with your order number, any time within 60 days of delivery.
2. Get the nod. We reply within one business day with your return go-ahead and the Chattanooga return address.
3. Send the bottles. Full, half-used, or empty, they all count. Refunds are never docked for used product.
4. Get paid. The full purchase price returns to your original card within 5 to 7 business days of approval.

The fine print lives on the refund policy page, and it is genuinely fine.

Reach a Human

Email: [email protected]
Phone: +1 (423) 641-0287
Hours: Monday to Friday, 9am to 6pm ET
Mail: Sunridge Nutrition, LLC 832 Georgia Avenue, Suite 310, Chattanooga, TN 37402

One security note: we will never email you asking for card numbers, passwords, or gift cards. If a message claiming to be Memocept does, delete it and forward it to us so we can chase it.

Last updated: August 2026